Choosing an EPOS system: seven useful questions.

1. Does it fit how you actually sell?

List the daily jobs that matter: barcode checkout, table service, kitchen orders, returns, split bills, deposits or multi-location stock. Ask to see those exact workflows in a demo.

2. Which integrations are included?

Confirm connections to your payment provider, ecommerce platform, accounting package or booking system. Ask whether data syncs automatically and whether extra fees apply.

3. What happens if the internet fails?

Understand which functions continue offline, how transactions sync later and what backup connectivity is available.

4. Is reporting useful and accessible?

Check that owners can see sales, product performance, stock and staff activity without exporting and rebuilding every report.

5. Can the system grow with you?

Ask how easily you can add a till, handheld device, new location or ecommerce channel.

6. What support and training do you receive?

Clarify support hours, where the support team is based, installation responsibilities and training for new staff.

7. What is the full cost?

Compare hardware, software subscriptions, installation, support, payment charges and integration fees over several years—not only the headline terminal price.